Activity Name: Wan Watch third anniversary celebration
Time: October 28, 2014 15: 00-18: 00 pm
Venue: Guangzhou Nansha Golf Club
Activities: media questions
Q: The two are good. I am the watch editor for the boutique shopping guide. I am very pleased to be here today for the third anniversary celebration. We have just listened to the history introduction and operation mode of WanWang Network below, we describe it as the mode of Jingdong network in the watch industry. I do not know this description is not suitable. I would like to ask the advantages compared with other electricity providers What is it?
Xiao Xiao: There is only one Jingdong in this world, and only one million meter. We are none other than Manchu himself.
We are all e-commerce companies, Jingdong is a comprehensive e-commerce business, we are a focus on watches, high-end watches, electricity supplier business. Now we from e-commerce business development to the integration of the watch industry chain such a comprehensive platform, both the media, electricity providers, while the integration of online and offline O2O Union, so this is a complete million table.
Question: I am a reporter from Guangzhou Daily. The watch is a luxury product. The sale is not a small number. It is absolutely prudent for us to purchase the products. How is the quality of the goods source so that consumers can have confidence in our website?
Xiao Xiao: When everyone said that when the million, there will be a question, such expensive things, some people buy it? Online watch sales this business can do? This is my business from start to now there is always the question, and my This question is shared by friends and consumers alike.
Solved in several ways. First, we ourselves, I think the most important point is honest, honest and pragmatic, this is our spirit. Our entire team from dozens of people to now two or three hundred people, I have been reminding everyone: we must treat our customers, responsible for our customers. If you have a conflict with the customer, prefer the company not to let consumers suffer loss, which is actually made, not just say, your sincere customers can feel.
Second, responsibly choose products for customers. We introduce the European brand or some of the domestic agency brand, the product selection, will be more stringent for customers to take the first pass. At the same time after the introduction of the product, we have several levels, come in, there are also quality control before delivery, delivery to customers also have quality control, every aspect of a very strict inspection.
Third, customer service, we provide our customers with lifelong after-sales service, as long as the shopping in the million, we can provide customers worry-free service, which is what we have always insisted on doing.
In the past three years, Wanwai has not seen such a rapid development as other e-commerce providers. In particular, the past two or three years are the foundation for more development. The accumulation of credibility and accumulation of reputation are not achieved in one day. It is an experience Over a long period of time, accumulated in the details and to promote the formation.
Many people say that what we rely on the million table made, in fact, no other trick and trick, can only say who is more durable loneliness. At the same time, we do not rely on promotion and advertising to promote the entire development. We can walk like this today and rely on the reputation of our clients without any ingenious tricks. I do not know if you can answer this question.
Question: Wan Wang network positioning is the pursuit of time and dreams, what is the dream of Wanwang network chase?
Xiao Xiao: I came out of the bank to start a business in fact there is a dream, of course, this dream can not say, say it is not working. Interview with my new employee will eventually ask a question. What is your dream? Because I am a person with dreams, I hope my whole team is a person with dreams and thoughts.
Our million table dream is first and foremost for all people - my staff have pride, at least you do Wan table people, you go out is a straightforward, pride, it is worth you go back and your father and old folks, classmates Go boldly. This is the first.
Second, being able to satisfy my customers and partners is a quest. Absolute satisfaction is impossible, but I strive to be satisfied with our partners and our clients. In the end I hope Wanwha has become a respected company. That is to say, you are responsible for the staff, social responsibility, consumer responsibility, and can assume more social responsibility, this is a dream Wanxiang meter.
Question: I saw that your agency co-operation of many brands, exclusive agents of the brand what? The future will have what new brand to become your exclusive agent?
Xiao Xiao: already agents, the brand has walls, Heberlin is our exclusive brand of the first. How many brands will eventually be represented will be based on the capabilities of our business, as we will do well each and every one of our brands.
Second, each of our brands is responsible to the consumer. The entire brand will present a pyramid level of distinction, from the mid-end, high-end to more high-end, which should be filled to meet customer needs. So 20 to 25 may be what the current watch can accept or do.
Question: Wanwatang opened several physical stores in succession in 2013. Under normal circumstances, the O2O mode is to develop electricity suppliers after the powerful physical stores. Why do you in turn want to develop physical stores? Are there any strengths and weaknesses in developing physical stores? What impact on the site?
Xiao Xiao: Indeed from last year, we opened a full 10 more physical stores, in fact, open the physical store is not our strength, we will not open too many physical stores. The current physical stores are all over the network to see Wan Wang brand dealers, feel good, want to shop in the local business. So we inspected him after the opening, we generally do not think about the shop, like some brands they are doing very good store, I will only cooperate with them, I will not go to compete with them, no need to go Take your shortcomings fight with others strengths.
Q: Wan Watch as vertical areas of electricity supplier watch, then how do you intend to continue to cultivate the field of watches? There is no move?
Xiao Xiao: The name of our company is destined to insist that it is deeply rooted in the field of watches. Our further plan is to maximize our products and maximize our service. In our service this piece, O2O further promote this, basically is that.