An ordinary awl can open a bottle of Master Kong green tea in tens of seconds. After the bottle cap is re-tightened, it leaves no trace. It is not a magician who demonstrates this "stunt" but a self-proclaimed supermarket owner. The whistleblower, who thought that Master Kong's bottle cap had hidden dangers, had repeatedly reported to Master Kong and the relevant departments in the past three months, but so far it has not caused any department's attention.
From two to three years ago, Master Kong began to carry out award-winning promotions. After opening Kangshifu tea beverage, the bottle cap can often see the words “Return a Bottleâ€. Consumers can exchange bottle caps for a free bottle of the same beverage. Master Kong also won the recognition of the masses of consumers by virtue of its marketing strategy of “returning a bottleâ€.
When can the bottle cover be corrected
On December 2, the reporter took the “Master Kong†with tap water and cigarette butts to the Henan Provincial Bureau of Quality and Technical Supervision. The staff of the 12365 Complaint Center told the reporter that Director Yang’s leave. Afterwards, the reporter went to the 9th floor of Henan Provincial Bureau of Quality and Technical Supervision and hoped that the office could arrange an interview. On the elevator at the ninth floor, the reporter was stopped by security personnel. After the reporter explained what he wanted to do, security personnel went to the office to ask for advice. Afterwards, the reporter was told that the director responsible for propaganda was not.
In desperation, the reporter took out “Master Kong†and asked the security personnel to take “Master Kong†to go for the instructions. After the reporter was told to go directly to the food department, the reporter was told after arriving at the food department. “The reporter needs an office staff to escort. The reporter went back to the ninth floor and came to the ninth floor. After the reporter asked again for security, he went to the office. After coming out from the office of the director, the security personnel told the reporter, “The director is busy, wait!†The reporter arrived at Henan Provincial Bureau of Quality and Technical Supervision. The time was around 3 in the afternoon and it was until 4 o'clock. Under the guidance of the office staff, the reporter went to the Standards Office. A director of the Standards Office said that he was in charge of agriculture and did not understand the packaging business.
"Food, food to safety first." For now bottled beverages is a sensitive period, according to media reports, November 28 evening, his son Chu Liu Changchun people drink a Coca-Cola Minute Maid fruit milk excellent ( Fresh strawberry flavor). Suspected food poisoning occurred one after another. After being sent to the hospital for treatment by 120, Liu was in a coma and Chu died. Clinical diagnosis of suspected organophosphate poisoning. The public security department found that the remaining beverage contains highly toxic pesticides.
According to reports, the public security department initially confirmed through technical inspections and investigations that the “ 11.28 †drinking of Minute Maid Fruit Milk Poisoned Drink Poisoning Case was a case of placing dangerous substances that endangered public safety, commonly known as “poisoning†cases. Although the details of the case have not yet been announced, this phenomenon is very worthy of attention and reflection.
Master Kong’s tea drink opening method is simple, and there are already special tools. Mr. Zhao told reporters “These techniques are all passed from the south, and parts have begun to spreadâ€. He is always worried about this current market situation. In the past two months, Mr. Zhao has repeatedly posted on major websites, accusing the master bottle caps of defects.
In the meantime, he had received a phone call from a person who claimed to be a provider of Kang’s bottle caps. According to the phone number reporter saved by Mr. Zhao, the reporter dialed the phone and the man who answered the phone claimed that he was mainly responsible for the equipment and molds for the production of the Master bottle cap. The reporter mentioned the hidden dangers of the bottle cover of Master Kong and the recent incident in Changchun City. The man explained that the poisoning can be done not only through the bottle cap, but also through the bottom of the bottle, and also to reporters. Describes the specific methods of operation through the bottom of the poison (not to explain in detail because of the criminal operation process involved).
For the cap can be easily opened, the man did not give a denial, he told reporters that this problem can be solved, but the cost is relatively high.
According to this man, if the bottle cap has a one-time use function, this problem can be solved. For example, he said, for example, Jinlongyu salad oil bottle cap, this bottle cap is anti-counterfeiting, with a one-time function, such a cap will not be easily opened, but the salad oil tens of dollars a barrel, the profit is very high. However, the profits of beverages are so small that they cannot make much money. If they use a one-time security cover, companies will lose money.
On December 1 , the reporter went to the head office of Master Kong Holdings Co., Ltd. in Tianjin Economic and Technological Development Zone. The staff in the communication room told the reporter after some contact. The person in charge of propaganda was not there and asked the reporter to leave an interview outline and contact information.
On December 2nd , the reporter received an e-mail from the public relations department of Master Kong Holdings Co., Ltd., and Master Kong wrote in an e-mail. “For the recent cases, please understand that our company is inconvenient for comments; for any approval by non-manufacturers The way in which foreign matter is placed in any product is already within the scope of the jurisdiction of the law. Any responsible manufacturer will ask the relevant unit to investigate; any production process that helps to ensure food safety is a responsible manufacturer. Master Kong will pass through it. It is adopted after careful evaluation, and a corresponding procedure is provided to assist distributors to sell and allow consumers to eat our products with ease."
"Another bottle" was revealed by the explosion
Recently, a post titled “Master Kong drinks have serious product defects and has no end of trouble†appeared in the forums of major websites such as Maopu, Fenghuang, Tianya, and so on. Posts hit more than 300,000 clicks on cats, and the problem was directed at Master Kong. "Another bottle" cap. According to the news, a considerable number of domestic people, in order to select Master Kong "a second bottle," the winning drink, you can easily unscrew Kangshifu beverage cap, winning, and their own free drinking, or give free drink to friends and relatives; no winning, and then intact There was no trace of opening before screwing it back. After the whistle-blowers learned of this situation, several times, they reported to Master Kong and related departments through various channels. After the Master Kong contacted the whistleblowers several times, they had no news.
Mr. Zhao, who broke the news, was from Zhengzhou City, Henan Province.
Mr. Zhao told reporters that he was mainly engaged in the garlic business, his wife had a supermarket in Zhengzhou, and his own supermarket had been selling Master Kong tea beverages in recent years. At the beginning, Master Kong’s tea beverage sales were not very good. Starting from two or three years ago, Master Kong began to carry out prized promotional activities. After opening Kangshifu’s tea beverage, the bottle cap can often see the words “return one bottle†and consumers can hold it. Bottle caps are exchanged in exchange for a bottle of the same beverage. Master Kong also won the recognition of consumers by virtue of its marketing strategy of “a bottle againâ€. Since the launch of the factory's “One More Bottle†campaign, Mr. Zhao’s distribution of Master Kong’s tea beverages has also grown significantly. During the peak season, he can sell 7 or 8 cases a day. However, since the beginning of the “May 1st†this year, he unexpectedly discovered that sales of Master Kong tea beverages in supermarkets have dropped significantly, and some old customers often reflect low winning rates.
At first, Mr. and Mrs. Zhao just felt a little embarrassed, but they did not care for it.
At a party three months ago, several friends from supermarkets chatted and inadvertently Mr. Zhao knew the answer to the decline in the winning percentage. Bottles with “one more bottle†can be used to drink. According to the manufacturer's regulations, each 14 caps can be exchanged for a box of beverages (15 bottles/box). Some dealers and distributors begin to pick prizes. The initial method is relatively simple. Just pick up the bottle and point it at the sun and you can tell it quickly. However, the manufacturers later reduced the size of their fonts, and they were unable to use traditional methods to win prizes, and they now have a “open bottle searchâ€.
Master Kong has two kinds of bottle caps, one that can be opened directly with an awl, and one cap that must be opened with a small set of utensils. Mr. Zhao has a set of such tools. According to him, he was ordered by a circle friend and sent to himself.
During the interview, Mr. Zhao performed a demonstration on the spot. One was using an awl and the bottle cap was fully opened for more than ten seconds. The other method is also very simple. It is a simple device. With the rotation of the screw, a "click" sound, the anti-theft ring that should have been left on the bottle mouth is pulled out together with the bottle cap. The anti-theft ring and The caps are very complete and still tightly connected with no change in the contacts between the two. After the closure of the bottle cap, from the outside, no trace of opening was visible at all. According to the method demonstrated by Mr. Zhao, the reporter used two methods to carry out the operation. Similarly, the bottle cap was very complete. The reporter emptied the inside of the bottle and put it into the cigarette but then injected tap water to close the bottle cap. If not, look inside. The color of cigarette butts and water makes it difficult to distinguish between water-filled beverage bottles and finished products.
At first, Mr. Zhao was shocked when he heard the news of “Open Bottle Awardingâ€. “When the bottle cap is opened, it is screwed again and lost its original packing conditions. It may deteriorate in a few days when it is hot and produce floc, which can cause harm to consumers after drinking.†Mr. Zhao is even more worried about it. This technology is very simple, and it has been circulating in the circle with relatives and friends for a long period of time. Over time, more and more people will learn this technique, and may explode geometrically. Once it is mastered by some ulterior motives, the consequences can be disastrous.
Regarding Mr. Zhao’s statement of “opening bottles for awardsâ€, Changsha News reported that Ning Yaohua, director of quality services, said in an interview that he could not prove that the bottle caps could be opened because there was no market research. The drop in the redemption rate has a direct relationship.
Calm Master
After discovering the "open bottle award-winning" situation, Mr. Zhao retrieved the customer service phone of Master Kong from the Internet. After the call was connected, the customer service transferred the call to the department responsible for production. According to Mr. Zhao’s dictation, after the telephone was connected, a woman’s voice came from the microphone. However, he did not speak. The woman began to ask whether Mr. Zhao complained about the bottle cap. She told Mr. Zhao that they were responsible for the production. The bottle caps don't belong to them.
Through telephone contact, the problem could not be resolved. In the early morning of August 29th , Mr. Zhao gave Master Education’s Media Relations Department, Consumer Services Department, Investor Liaison Department, and President’s Office Chen Ruifang special assistance to a total of four departments and each issued an e-mail. .
In the e-mail, Mr. Zhao suggested that Master Kong had product defects, and he hoped that the company's senior officials would pay attention to this product's loopholes and quickly take measures to block the source after the blockage, so as to avoid major economic losses and affect the credibility of your company's brand.
In the e-mail, Mr. Zhao also emphasized that this loophole does not deal with, will reduce the intensity of the promotional activities, so that the product lost the original packaging conditions, so that the possibility of deterioration of drinks has greatly improved, if the ulterior motives of people Use, the consequences can be disastrous. It is also recommended that high-level companies refer to reports such as flies in the bottle and spiders in the bottle. As such quality issues, if the production process is improved, this phenomenon can be eliminated and potential hidden dangers of the enterprise can be eliminated.
On the second day after the e-mail was sent out, Ning Yaohua and Mr. Zhao, the heads of quality services for Master Kong Henan Region, had contacted.
On September 2nd, the Ning supervisor met with a business representative at a coffee shop and Mr. Zhao. When meeting for the first time, Ning supervisor was also very sincere. In the coffee shop, Mr. Zhao demonstrated that he placed cigarette butts in bottles of Master Kong drinks. According to Mr. Zhao’s dictation, Ning’s supervisor and the business representative at the time also felt very surprised that they both took photos and promised to immediately report to Master Kong’s headquarters.
In his first contact, Mr. Zhao was once impressed by Master's style of service. He felt that Master Kong was very efficient. However, since the meeting at the coffee shop, Master Kong had no audio information, and Mr. Zhao’s complaint has fallen into the sea. In the meantime, Mr. Zhao had dialed Ning in charge of the mobile phone, but Mr. Ning neither answered the phone nor answered the call. In Mr. Zhao's computer, there is a call record of Ning Supervisor and Mr. Zhao. The above shows that in the two days of September 1 and 2, the two people talked three times. According to the phone number displayed on the document, the reporter hit the past. After confirming that the other person was the supervisor of Ning, the reporter communicated the situation with the Ning supervisor. The Ning supervisor stated that he was not aware of the matter. He was on a business trip outside the country and asked the reporter to change the day. Contact him and then hang up.
On September 14th , Mr. Zhao again emailed Master Kong’s Media Relations Department, Consumer Services Department, Investor Liaison Department and President’s Office Chen Ruifang to send an e-mail and accused the company’s products of potential potential quality safety hazards. The consumer's life and property safety are ignored, and it is not the case that the company's product defect is not the case. Other brands of similar products are likely to have similar problems. As the leading beverage brand in China, Master Kang is recommended to be able to plug some potential product loopholes in a timely manner. Mr. Zhao is also willing to provide a solution to the problem. In the email, he specifically mentioned that he must transfer the situation to the chairman of Wei Yingzhou.
After the second email was sent, Master did not make any response.
On September 19, Mr. Zhao sent another third e-mail. The e-mail also received no response.
To the quality supervision department "for help"
On September 20th , Mr. Zhao made an online complaint to the AQSIQ Product Defect Management Center. Draw to the defective product management center to stop production and sales of Master Kong beverages; improve the product packaging design of Master Kong beverage series; recall all Master Kong beverages that have been sold and destroy them. A few days later, Mr. Zhao received a reply. "The question you have reflected is not within the acceptance scope of our center. Please report it to other relevant departments."
On October 8 , Mr. Zhao dialed the hotline 12365 of the Zhengzhou Municipal Bureau of Quality and Technical Supervision. The staff explained the limitation of the authority and suggested that it be reported to the Henan Provincial Bureau of Quality and Technical Supervision.
Mr. Zhao reserved the call records and recording information when he first reported to the Henan Provincial Bureau of Quality and Technical Supervision. According to the call records , Mr. Zhao intermittently contacted with 01012365 and 037112365 from 14:30 to 16:26 on October 8 .
The recording at that time showed that after the call was connected, Mr. Zhao reported to the staff that there was a quality problem in Master Kong's beverage. A lot of people he knew tried to remove the bottle cap of Master Kong in order to pick the “return bottle†award. To see if there is a prize, if you have a prize, drink it yourself, or let a friend drink it for free. If you don't have a prize, just screw it back. After the tea beverage is opened, the original packaging conditions are lost and it may deteriorate. In addition, if this situation is used by later anti-social elements to poison, the harm will be considerable. Master Kong's promotional activities have been carried out for many years. Many people will use this technique to improve Master's bottle caps.
After a staff member understood the situation, he transferred the call to a director named Yang. After the call was connected, Mr. Zhao reflected the situation. Director Yang asked Mr. Zhao whether he had a legal basis. He suggested that Mr. Zhao consult with the Food Department. He said that the country has requirements for production and packaging, if the food law does not require it. The company will not correct it.
On the same day, Mr. Zhao came to the Reception Center of Henan Province Quality and Technical Supervision Bureau 12365 and Director Yang received him personally. Mr. Zhao personally “opened†a bottle of Master Kong’s green tea bottle caps according to Yang’s request. Mr. Zhao told reporters that after witnessing the opening of the bottle cap, Director Yang still said, “Master Kong’s bottle cap problem is not a product defect. You said it was not legal. You must have a legal basis.â€
As for whether the bottle caps have defects, Master Kong has not been able to give Mr. Zhao a reasonable reply. Mr. Zhao provided a reporter with a telephone recording between him and the Ning supervisor. The recording showed that if he failed to reply to Mr. Zhao in time, Ning explained that he had taken a vacation. On the phone, Mr. Zhao's product defect, Ning supervisor did not deny it, just consult with Mr. Zhao whether the company can apply for a part of the cost or to compensate for some drinks, to properly handle this matter.
On the afternoon of November 14 , Mr. Zhao, Director of Ning and another director of Master Kong once again went to the office of Director Yang of the Henan Provincial Bureau of Quality and Technical Supervision. The three were face to face with the defects in the bottle cap. Regarding Mr. Zhao’s questioning, Master Kang’s Ning Supervisor was speechless and unable to respond, and Director Yang was so angry that he took up the table. Director Yang proposed to come to his office at 8:30 the next day. He led the food department.
After leaving the office of Director Yang, Mr. Zhao observed at the gate of Henan Provincial Bureau of Quality and Technical Supervision that the two masters of Master Kong left after about an hour. The next day, Mr. Zhao came to the Henan Provincial Bureau of Quality and Technical Supervision again. Director Yang just let Mr. Zhao wait at the end of the corridor of the food office on the fifth floor. The result waited for 30-40 minutes. Finally, he went to the food alone. At the office, Mr. Zhao did not have direct access to the staff of the Food Service.
After returning to the reception center, Director Yang explained that Master Kong beverages were produced in accordance with relevant national standards and there was no product defect. At that time, Mr. Zhao proposed that the National Product Quality Law stipulated that products that were not produced in accordance with national standards would certainly be defective products; if the country had not yet introduced relevant production standards, if there were any reports from consumers, or if the companies themselves found out, the products were manufactured on or There are unreasonable insecurity in the design and it is also a product defect.
After a dispute between the two parties, Director Yang suggested that Mr. Zhao should go to the local industry and commerce bureau to complain or find a product quality appraisal agency to do the appraisal. In the end, he said that the circumstances reflected by Mr. Zhao should belong to the jurisdiction of the Trade and Industry Bureau.
After complaints from the staff of the reception center of the 1235 Industrial and Commercial Bureau of Henan Province complained about the situation in detail, they immediately reported to higher authorities and gave a clear reply. The Trade and Industry Bureau responded that Mr. Zhao’s complaint about the defective bottle of Master Kong beverage should be under the jurisdiction of the Henan Bureau of Quality and Technical Supervision because the Bureau of Industry and Commerce is managing sales and the Bureau of Quality and Technical Supervision is managing the production process. Master Kong’s bottle cap appears. The problem should be attributed to the production process, it is recommended to continue to complain to the Henan Provincial Quality and Technical Supervision. It is also suggested that Mr. Zhao can report to the supervisory department of the Henan Provincial Bureau of Quality and Technical Supervision that the administrative center of the Henan Provincial Bureau of Quality and Technical Supervision 12365 has failed to act as an administrator.
Mr. Zhao then went to the Henan Provincial Bureau of Quality and Technical Supervision and found the relevant leaders of the supervision office. The supervisory office leaders immediately called the Director of the Food Department and the Chief of Law Enforcement to handle the matter. Three officials from the Bureau of Quality Supervision finally stated that the circumstances reflected by Mr. Zhao are not complaints. They can only be called recommendations and suggest that Master Kong Enterprise should improve the cap design process. Henan Provincial Bureau of Quality and Technical Supervision can only use the “cap†problem of Master Kong beverages as a suggestion to reflect on Master Kong’s enterprise. The specific Master Kong business improvement does not improve, first, the company may need time; Second, the country does not have legal provisions to force the Master Kong company to improve the production process on this issue. In the end, Henan Provincial Bureau of Quality and Technical Supervision recommended that Mr. Zhao report the situation to the Product Packaging Association of the Ministry of Industry and Information Technology of Henan Province.
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